Privacy Policy

1. Introduction

Shah Overseas Education ("Shah Overseas", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect information submitted through our website, enquiry forms, lead forms and related services.

2. Information We Collect

Depending on your enquiry or the services you request, we may collect information such as:

• Full name and contact details such as phone number and email address.
• Education details, academic qualifications, preferred course and study destination.
• Information you provide when requesting counselling, admissions, test preparation, scholarship or visa-related assistance.
• Any other information you voluntarily submit through our website or communication channels.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide study-abroad counselling.
• Contact you about requested services, applications, counselling sessions, events or follow-ups.
• Understand your education goals and provide relevant university, course or destination information.
• Improve our website, services, communication and marketing.
• Meet legal, regulatory, fraud-prevention and security requirements.

4. Communication and Marketing

If you provide your contact details through an enquiry or lead form, we may contact you by phone, email, WhatsApp, SMS or other available communication channels regarding your enquiry and relevant Shah Overseas services. You may ask us to stop receiving promotional communications at any time.

5. Sharing of Information

We do not sell your personal information. Where reasonably necessary to provide a requested service, information may be shared with service providers, technology providers, educational institutions, authorised partners or other parties involved in processing your enquiry or application, subject to applicable requirements and your instructions or consent where required.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate interests.

8. Cookies and Website Technologies

Our website may use cookies, analytics and similar technologies to understand website usage, improve performance and provide a better experience. You can manage cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

9. Your Choices

You may contact us to request information about the personal data we hold about you, ask for correction of inaccurate information, or request that we stop using your information for certain communications, subject to applicable law and legitimate business or legal requirements.

10. Third-Party Links and Services

Our website or communications may contain links to third-party websites, universities, service providers or platforms. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before submitting information to them.

11. Children's Privacy

Our services are intended for students and prospective students. Where information relates to a minor, we encourage the involvement of a parent or legal guardian where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements. The updated version will be published on this page with a revised "Last updated" date.

13. Contact Us